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Compliments, Suggestions and Complaints

Your feedback is very important to us.

Leicestershire Adult Learning Service is committed to continuous improvement across the service. We would love to hear from you when we get things right! Equally, we pay important attention on how we can improve or if things have not met your expectations. The Compliments, Suggestions and Complaints form allows us to collect key information to continue to deliver and improve on the important work that we do.

Compliments

Do you wish to give a praise or a shoutout? Do you want to share a positive experience? This could be related to a particular individual or a process within the service.

We would love to hear from you when we get things right.

 

Suggestions

Have you noticed something we can improve on? Are there better ways in which we can support you?

Your opinions are important to us and we would welcome your thoughts.

 

Complaints

Sometimes things don’t quite meet your expectations. We understand this, and we are here to listen and help. In this instance, we have an established a complaints procedure:

    1.  In the first instance, you should speak to your tutor or any staff member in confidence and they will be able to assist you to resolve this.
    2.  If this does not resolve the issue, or you wish to make a formal complaint, you can complete a formal complaint using the form below. This can be completed by yourself, or you can request a staff member to complete this on your behalf either by visiting one of our main centres or calling our FREEphone on 0800 988 0308. We aim to formally respond to all complaints within 5 working days. Where this is not possible, we will advise you of the issues and confirm an appropriate timeframe with you.
    3.  If you feel you have still not received a satisfactory resolution to your complaint, then you can contact Paul Fleming (Head of Service) or contact Leicestershire County Council’s complaints team via the leics.gov.uk site.

 

If you prefer to communicate by post, please address all complaints to:

Helen Couzens – Senior Adult Learning Manager, GoLearn!, The Rutland Building, Room 700, County Hall, Glenfield, Leicestershire, LE3 8RL.