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Contact us

You can contact us by phone, email, post or using the Adult Learning enquiry form. Alternatively, you can pop into one of our Learning Centres.

  • Leicestershire County Council,
    Leicestershire Adult Learning Service,
    County Hall, Glenfield, LE3 8RL
  • FREEphone 0800 988 0308 (Weekdays 9:00am – 7:00pm, excluding public holidays)
  • adult.learning@leics.gov.uk

Adult Learning enquiry form

Compliments, Suggestions and Complaints

Leicestershire Adult Learning Service is committed to continuous improvement across the service. We would love to hear from you when we get things right! Equally, we pay important attention on how we can improve or if things have not met your expectations. The Compliments, Suggestions and Complaints form allows us to collect key information to continue to deliver and improve on the important work that we do.

Compliments

Do you wish to give a praise or a shoutout? Do you want to share a positive experience?

We would love to hear from you when we get things right. This could be related to a particular individual or a process within the service.

Suggestions

Have you noticed something we can improve on? Are there better ways in which we can support you?

Your opinions are important to us and we welcome your thoughts.

Complaints

Sometimes things don’t quite meet your expectations. We understand this, and we are here to listen and help. In this instance, we have an established a complaints procedure:

  1. In the first instance, you should speak to your tutor or any staff member in confidence and they will be able to assist you to resolve this.
  2.  If this does not resolve the issue, or you wish to make a formal complaint instead, you can do this via the Compliments, Suggestions and Complaints form. This can be completed by yourself, or you can request a staff member to complete this on your behalf either by visiting one of our main centres or calling our FREEphone on 0800 988 0308. We aim to formally respond to all complaints within 5 working days. Where this is not possible, we will advise you of the issues and confirm an appropriate timeframe with you.
  3.  If you feel you have still not received a satisfactory resolution to your complaint, then you can contact Paul Fleming (Head of Service) or contact Leicestershire County Council’s complaints team via the leicestershire.gov.ukexternal link and opens in new window site.

If you prefer to communicate by post, please address all complaints to:

    • Sandy Chamberlain, Learner Engagement Co-ordinator,
      Leicestershire County Council,
      Leicestershire Adult Learning Service,
      The Rutland Building, Room 700
      County Hall, Glenfield, LE3 8RL

 

GoLearn! Compliments, Suggestions and Complaints Form
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Freedom of Information Requests

The Freedom of Information (FOI) Act allows you to request almost any information held by us.

Making a Request

Join a Learner Focus Groups

Your feedback is an important part of our quality assurance. We are also really interested in hearing how your learning has helped you.

Throughout the year, we ask learners to help us by giving their views on particulars subjects. Let us know if you are interested and we will contact you to invite you to join a group.

We will not use or publish your feedback without your permission.